Last updated: August 2026
Unused, uninstalled items in original packaging may be returned within 30 days of pickup or delivery for a refund or store credit, less any return freight cost. A copy of your order confirmation or invoice is required.
Doors and windows built to a specific width, height, or configuration you selected are manufactured to order and are not eligible for return unless the item arrives damaged, defective, or does not match what was ordered. Please review your selected size and configuration carefully before completing checkout.
If your order arrives damaged, defective, or doesn't match the SKU you ordered, contact us within 5 business days at (404) 717-4547 or [EMAIL]. We'll arrange a replacement, repair, or refund at no cost to you.
Call (404) 717-4547 or email [EMAIL] with your order number. We'll confirm eligibility and, if approved, provide instructions for returning the item to our Marietta warehouse or arrange pickup.
Approved refunds are issued to the original payment method within 5–10 business days of the returned item being received and inspected.
